Getting Started for Cities and Towns

Overview 

Neighborhoody helps Cities and Towns stay connected to HOAs, condos, townhomes and neighborhood associations. To learn more about getting your City or Town added to the network, check out our partnership page. The purpose of this document is to review how a Neighborhoody powered directory interacts with your City or Town's website and how best to guide residents to use the directory to help with their questions or concerns. 

Neighborhoody Powered Directory 

  • The embedded directory is installed directly into your City or Town's website. The embedded directory includes an interactive map and listing of HOA, Condos and Townhomes within your City or Town's boundary. Once the code is embedded into your website, there is no further maintenance required. Data is constantly refreshed from Neighborhoody's database.
  • You can view a community page by searching for a community via name or residential address. Each page will have basic contact information and more if the community has claimed their page and is actively engaging with their audience. To encourage participation on a page, here are a few actions you can take: 
  • Need an exported list, missing a community, have a question or need to direct a resident to us for more help? Send us a service ticket at hello@neighborhoody.com

Empower Self Service 

Once your directory is fully operational, here are some of the polices and processes you can consider adopting to empower communities and residents to leverage this new information. 

1. Encourage communities to claim their page on Neighborhoody rather than keeping track of names and phone numbers on your own.

  • Claiming is free, quick and simple, we're here to help and we do not sell user data. 
  • Keeping contact information up to date is an important part of taking care of a community, it is vital for both emergency situations and day to day community needs. 
  • Keeping contact information up to date as things change in Neighborhoody is much easier than making multiple phone calls.

2.  Request help rather than calling. 

  • Messages are tracked for delivery and response time.
  • Messages are formatted for efficiency. 
  • Most calls end up as emails due to the nature of board member's and community manager's schedules. 
  • Emails encourage answers being added to a community's website for others that might have the same question.  

3. Suggest an edit for missing or incorrect information. 

  • Fill in gaps, if you had a question most likely others will too and we can get it added for you.
  • Report rather than research, we'll do the dective work for you and make sure information is accurate. 
  • Encourage folks reporting issues to you to report it through Neighborhoody and we can work with them to ensure information is accurate. 
  • If Neighborhoody does not have the authority to correct information, such as legal information, we can help direct folks to the right source to get the information corrected.
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